Accessing your appointments digitally

The Royal Wolverhampton NHS Trust is pleased to offer our patients an online service that gives you secure access to your health record via the NHS App.

It’s designed to improve your experience as a patient, including access to services and information.

The NHS app already allows you to see your vaccinations status, order repeat prescriptions, book and manage GP appointments, get health information and advice, view your NHS Number and view your GP health record securely.

This service is free and uses an NHS accredited system called MyRWT.

If you already use MyRWT, you can continue to use this as normal.

The benefit of using the NHS App is that you can view all your healthcare information and appointments together in one place, regardless of which hospital or GP it is at.

The MyRWT app has more specific and detailed information about your RWT appointments, including leaflets, questionnaires and travel directions.

Keep reading for more information about MyRWT, which includes a link to the privacy notice so you can be sure about how your data is being used.

Please note, these apps are not to be used in an emergency. For more information on what to do if you require urgent treatment, please visit Black Country ICB – Find the right service for you.

Benefits of using the NHS App

Digital letters enable quicker communication between our clinical teams and patients, giving you greater peace of mind and avoiding delays
It’s fast and easy to use
It’s more secure than text reminders/notifications, ensuring no one else can access your information if you don’t want them to
It’s faster than the post, you will get your appointments instantly on the day they are booked instead of waiting for the mail. To find out more about going paperless, see MyRWT Portal – Make the move to paperless letter
The NHS saves money that would have been spent on paper letters, which can go back into supporting other vital services
Reduced use of paper helps to protect the environment.

FAQs

What if I don’t have the NHS App?

You can still receive text, letter and email alerts if we have your details. Nothing will change for patients who do not have the NHS app, so you do not have to notify the relevant service if you’re happy with our current communications.

You can also call the relevant service to change or cancel your appointment.

Is it better to have the NHS App?

The app allows you to view all your NHS documents in one place, and offers several ways to interact with healthcare services, depending on what each service offers. For example, you can access the new appointment booking system which allows you to request amendments or cancelations to your appointments, which you can’t do via texts and emails. RWT does not yet offer this feature but will do so in future. Your GP or other local hospitals may already offer this feature. If you think this will benefit you, it would be worthwhile to download the app.

Is it secure?

Is it free?

How do I get it?

I already have the NHS App – do I need to do anything to be able to take advantage of this new system?

What changes will I notice?

If you have both apps, you will notice that you can login to the MyRWT app using your NHS App login. This makes things easier for you, so that you only have to remember one set of login details. Because the NHS App login uses the strongest available security, your personal healthcare data is protected regardless of which app you use.

What is coming soon to the MyRWT app?

As well as being able to request changes or cancellations to your appointment, soon we will also be offering:

Digital questionnaires. These will help you provide your clinician with information about you and your condition before your appointment, so that you can take your time to think about the answers if you need to, and so that you can use your appointment time to discuss your treatment in more detail.
Digital PIFU. For patients with an active Patient Initiated Follow Up (PIFU), some services will allow you to request a PIFU appointment digitally rather than having to call up.
Leaflet and Video Library – You will be able to access and download a range of healthcare information and helpful videos about your condition, so that you can find out what an upcoming test might involve or get advice on how to manage your symptoms while you wait for an appointment for example.

Why am I not able to log in to the Portal?

If you are unable to login using the ‘Continue to NHS Login’ button, scroll down the page and you will see a further option to ‘Log In With Your Username’. You should enter your email address as your username here (unless you set up a separate username previously), and the password that you set up for the portal, then click the blue ‘Log In With Username’ button. You can also use the Forgot Password option here if you don’t remember the password.

NHS App Log-in Screen

Useful Links

More about MyRWT

Our patient portal, MyRWT, can be used on a smartphone, laptop, or other smart device. As explained above, it works hand in hand with the NHS App, and you can use either or both depending on your needs.

Once registered for MyRWT, you can:

see details relating to some of your outpatient appointments
view a digital version of some appointment letters
add your appointments to a personal calendar
choose whether you still want to receive paper copies of your appointment letters alongside digital ones

If you have not registered for the portal and have a future appointment, you can still register for myRWT.

To register, you will need the following:

NHS number – this can be found this on hospital letters, or you can find it on the NHS website.
mobile phone – you must have a mobile number on record with the hospital. This is normally the number the hospital sends text messages to. This phone must be switched on and able to receive messages.

You can read the myRWT privacy notice here.

You can review your preferences via the “My Details” section of the portal, including whether you want to receive paper letters.