From 3 November, the Urgent Treatment Centre at Phoenix Health Centre, on Parkfield Road, Wolverhampton, will be closing two hours earlier. This means the opening hours will be 8am until 6pm, seven days a week. Outside of these hours you can access the Urgent Treatment Centre at New Cross Hospital, which is open 24/7, 365 days a year. Other services which are available to you include NHS 111 and your local pharmacist.

The Royal Wolverhampton NHS Trust Logo
Homepage Services Adult Community Services – Virtual Ward/ Hospital at Home

What we do


At the Royal Wolverhampton NHS Trust, our Virtual Ward provides high-quality, acute care right in the comfort of your own home. We’re dedicated to improving patient flow by allowing you to avoid hospital admissions or return home sooner to recover, with our services available to those registered with a GP in Wolverhampton or South Staffordshire.

Our dedicated team of nurses, Advanced Nurse Practitioners (ANPs), prescribing pharmacists, and speciality consultants monitor your condition daily, often providing technology like remote blood pressure monitors for observations.

How to access the service


We accept referrals 24/7, admitting adult patients seven days a week until 10 pm, and paediatric patients until 7 pm. All referrals are triaged quickly, ensuring a care plan is developed during a home visit within 24 hours.

If you meet the basic referral criteria of being medically stable but requiring ongoing acute care that would otherwise need a hospital bed, your GP or healthcare professional can refer you to one of our many pathways, including Acute Medicine, Diabetes, Frailty, Heart Failure, and Paediatrics.

Contact us


Tel: 01902 443 322 – Available 24/7

Useful Links


Virtual Ward Testimonial – Dr Gillian Malcolm

Virtual Ward Testimonials – Patients