Patient Experience Team

The Patient Experience Team provides information and support to patients, their families, and their carers.

The team provides:

• confidential advice and support to patients, their families, and their carers
• NHS and health-related information
• confidential support to resolve problems and concerns quickly
• information on NHS complaints procedures and how to get in touch with someone who can help
• information on how you can get more involved in your healthcare and the NHS locally
• an opportunity for patient feedback to develop our services
• a service which reports issues to Trust management

Patient Experience acts on behalf of the patient or service user when handling concerns.

Team members speak with staff, managers, and other organisations (when appropriate) to help provide solutions and inform changes to the way services are delivered.

Signposting to additional support for patients and families can also be provided.

We are committed to providing high standards of care to support our patients and service users.

Your feedback is really important to us, so that we can understand what our teams are doing well and how we can improve.

If you have received excellent care or have had a positive experience at the Trust, please let us know. Compliments are always passed on to the staff involved in your care.

We know that sometimes things can go wrong. If there is something you are not happy with during your care, it’s important that you let us know so that we can understand and try to put things right.

Please see the following links for more information about national patient surveys covering a number of different services:

• Friends and Family Test
• National Inpatient Survey
• NHS Maternity Survey
• National Cancer Patient Experience Survey

The team is based in the Patient Information Centre – location C3 – at New Cross Hospital. You are welcome to drop in if you would like to speak to someone when you are at hospital, or you can contact us to make an appointment in advance.

The team is available between 8.30am and 4.30pm, Monday to Friday (excluding Bank Holidays).

Telephone: 01902 695368, 01902 695362 or 07880 601085 (lines open between 10am and 3pm).
Email: rwh-tr.pals@nhs.net

Write to us:
Patient Experience Team
Royal Wolverhampton NHS Trust
New Cross Hospital
Zone C, location C2
Wolverhampton Road
Wolverhampton
WV10 0QP

Your experiences can be shared on the Care Opinion website. Care Opinion publishes stories anonymously to help make health and care services better for everyone.

Feedback can be seen by the public and the care provider. For more information visit the Care Opinion website.

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