Spotlight on Nursing Support Workers’ Day

Rebecca & Michelle

“Essential and dedicated” Nursing Support Workers across Wolverhampton are being recognised today.

The Royal Wolverhampton NHS Trust is marking Nursing Support Workers’ Day – an annual event held on 23 November.

Promoted by the Royal College of Nursing, the day celebrates the vital contribution these colleagues make to patient care across health and social care settings.

Nursing Support Workers are key members of nursing and multidisciplinary teams, delivering person-centred care. Their hands-on role ranges from taking observations and supporting clinical tasks to offering reassurance and compassion to patients and families.

While responsible for their own actions, all care they provide is delegated and supervised by a Registered Nurse, forming an essential part of safe, effective care.

As part of this year’s celebrations, two Healthcare Assistants (HCAs) from C26 (Respiratory) at New Cross Hospital describe what the role means to them.

Rebecca, who has worked at the Trust for nine years, said: “I genuinely enjoy my job. You have to care about what you do, because our patients really appreciate it – and it’s rewarding knowing we can make a difference. I love being able to help people.”

Michelle, who has been with the Trust for 11 years, said: “It’s the most rewarding job. I love meeting patients and their families, and it’s lovely when we recognise familiar faces because we’ve built a bond with them. It reminds you of the impact you’ve had.”

They both added: “Becoming a HCA is a big decision. You need to have a caring nature and want to make people feel comfortable. If that sounds like you, we’d highly recommend the role – it’s incredibly rewarding.”

Debra Hickman, Chief Nursing Officer, said: “Our Nursing Support Workers play an essential role in delivering compassionate, safe and responsive care. Their dedication and empathy shine through in everything they do, and they make a meaningful difference to patients and families every day. We are truly grateful for their commitment and proud to celebrate them.”