From 3 November, the Urgent Treatment Centre at Phoenix Health Centre, on Parkfield Road, Wolverhampton, will be closing two hours earlier. This means the opening hours will be 8am until 6pm, seven days a week. Outside of these hours you can access the Urgent Treatment Centre at New Cross Hospital, which is open 24/7, 365 days a year. Other services which are available to you include NHS 111 and your local pharmacist.

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31 January 2025

It’s OK to Ask campaign launch

A new campaign aimed at empowering patients to ask questions about their treatment has been launched today (31 January) at The Royal Wolverhampton NHS Trust.

It’s OK to Ask campaign launch

The new initiative, ‘It’s OK to Ask,’ helps patients find out more about their care so they can better understand what is being recommended to them.

It prompts three main questions for patients to consider and ask staff:

Other supporting materials, such as posters and bookmarks, will be given out highlighting potential questions they may wish to ask surrounding discharge, medication and treatment.

Garry Perry, Associate Director Patient Voice (Experience) at the Trust, said the campaign will help patients and healthcare staff to have positive conversations about treatment.

He said: “This initiative underscores the importance of fostering open communication between our healthcare teams and patients.

“By encouraging patients to ask questions about their care, we aim to empower them with knowledge, build their confidence, and ultimately improve their health outcomes.

“We also want patients to know they shouldn’t feel embarrassed if they don’t understand something, and they shouldn’t leave their appointment or consultation feeling confused about what’s the plan is.

“We appreciate this can be even more challenging when patients have sensory difficulties or English is not their first language. This campaign will support staff, with additional leaflets and information, to take necessary action to help our patients understand.”

ENDS