Accessibility statement

This accessibility statement applies to content published on royalwolverhampton.nhs.uk

This website is run by The Royal Wolverhampton NHS Trust and we want as many people as possible to be able to effectively use this website. This means, for example, you should be able to:

• Change colours, contrast levels and fonts, using the Recite Me tool which can be enabled on the top right-hand side of every page
• Zoom in up to 300% without the text spilling off the screen
• Navigate most of the website using just a keyboard
• Listen to most of the website using a screen reader or using the Recite Me tool on the website or the most recent versions of JAWS, NVDA and VoiceOver
• Being able to change the language, which can be done using the Recite Me tool

We’ve also made the website text as simple as possible to understand, using plain English guidance throughout.

We use an accessibility tool called Recite Me which can be enabled at the top right corner of any page. This tool can read aloud all pages and documents, translate text and offer simple reading modes and font selection and magnification.

AbilityNet also provides advice on making your device easier to use if you have a disability.

Our website is partially compliant with the Accessible Information Standard, and we are committed to taking this further and continually looking at where we can improve our website experience.

We know some elements of this website are not fully accessible, with older PDF documents not fully accessible for screen reader software. More recent PDFs have increased accessibility, but some data included is not shared in an accessible way and we are working to improve this in the future.

If you need information on this website in a different format, such as an accessible PDF, large print, easy read, audio recording or braille, please contact us:

Email: rwh-tr.CommunicationsDept@nhs.net
Telephone: 01902 695885

We’ll consider your request and get back to you as soon as possible.

If you cannot view the map on our ‘contact us’ page, call or email us on the above contact details for directions.

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page, think we’re not meeting accessibility requirements, or have a suggestion for areas that could offer improved accessibility, please email rwh-tr.CommunicationsDept@nhs.net

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

If you contact us with a complaint and you are not happy with our response, you can contact the Equality Advisory and Support Service (EASS).

We provide a text relay service for people who are deaf, hearing impaired or have a speech impediment.

Our offices have audio induction loops and the trust can provide interpretation and translation services for patients who do not speak English, have a communication need, or who use British Sign Language (BSL). Please let your GP referring you to our services, or the department providing your care, know you have communication needs and this will be added to your patient records for all future appointments and correspondence.

You can also contact us using the number on your appointment letter or email before your visit.

We work with a third-party company who provide interpreters and translators for our patients.

We can also help with communication needs by providing whiteboards, written communications or other means of communicating that are helpful to you.

We can provide:

• interpreters for appointments
• translation of key documents
• 3-way telephone interpreting calls
• video interpreting
• key document translation

If we are not meeting your accessibility needs, please contact our patient advice and liaison service rwh-tr.pals@nhs.net or call 01902 695368 / 695362 / 07880 601085 (lines open between 10am and 3pm).

The Royal Wolverhampton NHS Trust is committed to making its websites accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

The content listed below is non-accessible for the following reasons:

Some PDF documents may not be tagged, contain alt-text, or have the language set, and are not all available as HTML pages. These include tables and data provided in a format that is not accessible.

We have assessed the cost of fixing the issues with accessing information and it would be a disproportionate burden to change all PDF documents produces since September 2018 to HTML pages or tag them.

Any new PDFs or Word documents we publish from November 2024 onwards will meet accessibility standards. This includes:

• Annual report
• Public board papers
• Public reports for safeguarding etc.

Requests for specific legacy documents to be made accessible will be considered and we will work with the requester to meet their needs on a case-by-case basis.

This statement was prepared on Tuesday 15 October 2024 and will next be reviewed on 15 April 2026.